If you are dissatisfied with any aspect of the service you've received from Birmingham Housing, we sincerely apologize for any inconvenience caused.
If you made a verbal complaint, we kindly ask that you also submit it in writing to complaints@birminghamhousingservices.uk to help us fully understand the details.
We will acknowledge and respond to your complaint within three days, and provide an update on its progress within 15 days.
Our first step will be to identify which part of our service your complaint concerns and gather relevant facts from both your complaint and our records. We will then work to resolve the issue to your satisfaction.
If you are unhappy with the outcome of our investigation and we are unable to resolve your complaint after eight weeks, you have the option to escalate it to The Property Ombudsman Services.
The Property Ombudsman Services LimitedMilford House43-55 Milford StreetSalisburyWiltshireSP1 2BP
01722 333306
www.tpos.co.uk